SERVICES IN DETAIL
Server Operations & Website Management, in Detail
Everything on this page is delivered by our own engineers for UK businesses running WordPress, WooCommerce, Magento, Laravel, Symfony or Drupal on Linux infrastructure. Read the service scope, engagement options and FAQs below to decide whether we are the right team before you contact us.
OUR SERVICES
Everything Your Business Needs, In-House
Website Management & Development
This is what we do best. Whatever your site runs on, we manage it, secure it, and keep it up to date — plus new feature development whenever you need it.
- WordPress, WooCommerce and multisite
- Magento 1 & 2 support and upgrades
- Laravel, Symfony and Drupal development
- Full code audits and security reviews
- Core, theme and plugin/module updates
- Performance tuning and custom builds
Managed Servers & Hosting
We manage the full hosting stack so you can focus on your business — provisioning, hardening, monitoring and maintenance across every environment.
- VPS and dedicated server management
- Shared and reseller hosting
- 24/7 uptime monitoring and alerting
- Security patching and OS updates
- Automated backups and disaster recovery
Cloud Services
We help businesses migrate to and manage the major cloud platforms — from a simple cloud backup to a full multi-region architecture.
- AWS, Google Cloud and Azure
- Cloud migration planning and execution
- Managed cloud infrastructure
- Hybrid and multi-cloud strategies
Network Design & Security
Secure, reliable networks are the foundation of any business. We design, install and maintain infrastructure with security built in from day one.
- Network architecture and installation
- Firewall configuration and management
- VPN setup for remote teams
- Intrusion detection and prevention
- Regular security audits and pen testing
Domain & SSL Registration
As an accredited Nominet registrar we register and manage .uk domains directly — plus hundreds of other TLDs and SSL provisioning to keep your site secure.
- Nominet-accredited .uk registrar
- .com, .org and 500+ TLD registration
- SSL/TLS certificate provisioning
- DNS management and configuration
- Domain transfer and consolidation
Data Recovery & Disaster Planning
When things go wrong, speed matters. We recover failed drives and corrupted databases — and plan ahead so you are ready before problems arise.
- Database recovery and repair
- Disaster recovery planning
- Automated backup verification
- Business continuity consulting
SELF-QUALIFY
What We Do — and What We Do Not
In scope
- Linux servers: Debian, Ubuntu, AlmaLinux / Rocky, Proxmox, Kubernetes
- Web stacks: nginx, Apache, LiteSpeed, PHP 5.6 – 8.4, MySQL / MariaDB, Redis, Elasticsearch / OpenSearch
- Platforms: WordPress & WooCommerce, Magento 1 & 2, Laravel, Symfony, Drupal 7 – 11
- Clouds and providers: AWS, Azure, Google Cloud, Hetzner, OVH, cPanel / Plesk hosts
- Edge and security: Cloudflare, WAF and rate-limiting, firewalls, VPNs (WireGuard, OpenVPN), fail2ban, Wordfence
- Monitoring: Icinga, Zabbix, Uptime checks, log and APM stacks
- Email infrastructure: Postfix, Plesk mail, DKIM / SPF / DMARC deliverability
- Domains and DNS: Nominet .uk direct, 500+ TLDs, DNS hosting, TLS certificates
Out of scope
- Desktop, laptop and printer support
- Microsoft 365 / Google Workspace user administration
- Office networking, Wi-Fi and phone systems as a standalone service
- Windows Server and .NET application hosting
- Graphic design and brand work
- Pure software development with no hosting relationship
If your need is on this list we will happily point you to someone good rather than do a mediocre job ourselves.
ENGAGEMENT OPTIONS
Three Ways to Work With Us
Monitor & Respond
For businesses with some in-house capability
- 24×7 uptime, performance, disk, TLS and integrity monitoring
- Engineer alerted and responding to incidents around the clock
- Monthly security patching of OS and web stack
- Automated off-site backups with quarterly restore tests
- Business-hours support by phone, WhatsApp and email
Best for: teams that can make their own code changes but need someone to own the servers and the 3am pages.
Fully Managed
Our most common engagement
- Everything in Monitor & Respond
- Full server lifecycle: provisioning, hardening, tuning, migrations, capacity planning
- Website platform kept current: core, theme, plugin and module updates, staged first
- WAF, bot protection, malware scanning and incident response included
- Domains, DNS and certificates managed and auto-renewed
- Included monthly engineering hours for changes and improvements
- 24×7 engineer access for urgent issues
Best for: businesses with no sysadmin who want one accountable team for the entire stack.
Projects & Incident Response
Fixed-scope, quoted up front
- Emergency response to compromises, outages and data loss
- Hosting migrations and server rebuilds
- Magento 1 → 2, PHP and database version upgrades
- Performance and Core Web Vitals engagements
- Code and infrastructure audits with a written report
- Compliance remediation after a scan
Best for: a specific problem now, often leading into a managed engagement afterwards.
WHAT TO EXPECT
Response Times & Working Practices
Critical: 30 Minutes
Site down, data loss or active compromise on a managed system: an engineer is working on it within 30 minutes, 24 hours a day, 365 days a year.
Urgent: 2 Hours
Degraded performance, failing checkout, certificate or DNS problems: response within two hours, around the clock.
Standard: Next Business Day
Changes, questions and improvements: acknowledged same day and scheduled with you, delivered from your included engineering hours.
Staged Before Production
Updates and upgrades are tested on a staging copy first. Production changes happen in agreed windows with a rollback plan.
Everything Documented
Every server, credential store, backup job and change is documented in your client portal. If you ever leave, you take the documentation with you.
You Own Everything
Domains, servers, cloud accounts and code stay registered to you. We are administrators, never the owner of your assets.
FAQ
Questions Clients Ask Before Signing Up
Do you host the servers yourselves, or manage ours?
Either. Most clients run on servers we provision at Hetzner, OVH, AWS or Azure in the client’s own account, so you own it and we administer it. We are equally happy taking over servers you already have, after an audit.
Managed systems are monitored automatically around the clock and alerts page a Ur-Sltn engineer, not an answering service. Critical incidents get a 30-minute response at any hour. New enquiries and non-urgent work are handled Monday to Friday.
How is pricing structured?
Managed services are a fixed monthly fee based on the number of servers and sites, the platform, and the engineering hours included. We quote after a short audit so the price reflects what you actually run. Project and incident work is a fixed quote up front.
Can you take over a site an agency built and abandoned?
Yes — this is one of the most common ways clients arrive. We audit the domain, DNS, hosting, code and backups, tell you honestly what state it is in, close the gaps and then run it.
Our site has just been hacked. What do we do?
Call or WhatsApp us now. Do not delete anything. We contain the site, preserve evidence, remove the compromise, rotate credentials and close the entry point. See the case studies for what that looks like in practice.
Do we have to move everything to you at once?
No. Many clients start with monitoring or a single problem site and expand once they have seen how we work.
Where are you based and who does the work?
Paddock Wood, Kent. The work is done by Ur-Sltn engineers — the people you speak to are the people at the keyboard.
Do you work with businesses outside the UK?
Our focus is UK companies, but we manage infrastructure for clients in Europe, South Africa and Australia where the relationship makes sense.
Need IT Support?
Phone
07487 759 091
24×7 for managed clients · Mon–Fri 9–6 for new enquiries
Chat with an engineer on WhatsApp
Send a message, screenshot or error — we reply from the same number
Company
Ur-Sltn Ltd — Registered in England & Wales (07539499)
High Lees Farmhouse, Paddock Wood, Kent TN12 6PT